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Without adequate Change Control your Configuration Information would soon be obsolete, inaccurate Configuration Data means that Changes cannot be properly assessed for impact. What would not be a task for the Service Desk?
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The Service Desk carries out most of the Incident Management process steps. This is an example of an Operational Cost?
True False Answer : A Explanation : Operational costs are the daily costs of running a business and include such costs as staff costs, subscriptions, consumables etc.
True or False: With Notional Charging an invoice is produced and payment is required where as with Real Charging an invoice is produced but no payment is required? True False Answer : B Explanation : False, Notional Charging as the name suggests is symbolic charging where an invoice is produced but no payment is required.
With Real Charging payment is required. What is the correct sequence of phases?
Initiation 3. Implementation 4.
Operational Management 1. Operational Management 2. Implementation 1. Implementation 2. Operational Management 4.
See a Problem?
Initiation 2. Operational Management Answer : D Consider the following statements: 1 IT Service Continuity forms part of the overall Business Continuity Process 2 Business Continuity Management is concerned with ensuring the continuation of the Critical Business Processes in the event of a disaster. ITSCM will not be effective by itself.
Testing should be carried out regularly and following any major changes. Capacity Management. Take advantage of the Pwcgop's Oracle training materials to prepare for the exam, let me feel that the exam have never so easy to pass.
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That the quality and the costs of the IT services can be controlled more efficiently B. That the organization around the IT services can be set up faster C.
2011 88 ITILv3 Exam Prep Questions PDF
Testing back-out arrangements C. Drawing up back-out scenarios D.
Average downtime of a service B. Average uptime of a service C. Average time of the breakdown-free period within a measured period D.Sri Ro. Savitha Mohan. A Explanation: Once an organisation starts to adapt the guidelines to fit their environment the benfits that the best practices can bring are lost.
The Release Management process shares very close relations with which of the following processes?
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