ALFREDO SERPELL PDF

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The PDF file you selected should load here if your Web browser has a PDF reader plug-in installed (for example, a recent version of Adobe Acrobat Reader). Alfredo Serpell, Pontificia Universidad Catolica de Chile, Facultad de Ingenieria Department, Faculty Member. Studies Knowledge Management, Project. Integrating quality systems in construction projects: the Chilean case. Alfredo Serpell. International Journal of Project Management Vol. 17, No. 5, pp. ± .


Alfredo Serpell Pdf

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PDF | A summary of the principal characteristic, problems, limitations and benefits of the integration of quality Alfredo Serpell at University of Desarrollo. PDF | Purpose – To analyze the role of construction site supervisors, including foremen and general foremen, Alfredo Serpell at University of Desarrollo. ALFREDO SERPELL and BORIS HEREDIA. Department of Serpell and Heredia. .. Review. bestthing.info Landry, J.

These are: 1. To introduce and sensitise the company to the topic of quality, and to achieve an appropriate assimilation of the concept of quality as a managerial philosophy and not confusing it with a "temporary quality program.

To provide guidelines to the company regarding strategies and actions to follow in order to reach its quality objectives. To establish a flexible diagnosis methodology that adapts itself to the particular reality and quality requirements of each construction company. To apply the diagnosis as a component of a process of periodic and continuous improvement and in this way to know the company behaviour through time.

The importance of studying these awards resides in that as a group, they provide a set of structured criterion that conforms an appropriate frame of reference for the implementation and development of a quality management program.

From the study of these awards, it was possible to determine those elements that are common for all of them. Then these elements were ordered by the importance that each award assigns to each of them. Table 1 shows the result of this analysis and the ranking so obtained.

Selection of Construction Methods: A Knowledge-Based Approach

Table 1. Between these philosophical foundations, it is possible to highlight the ideas of Deming, Juran, Crosby and Ishikawa [Juran , Ishikawa , Senlle ]. BARRIERS The Chilean construction industry presents a series of characteristics proper of this activity that added to the idiosyncrasy of the country, determine a culture that in many cases acts like an important barrier for the acceptance and implementation of new strategies and philosophies of quality.

By diagnosing the causes of quality problems and identifying which are the real obstacles in order to overcome them, an improvement opportunity is generated which should be carried out in planned and systematic form.

Diagnosis on the achievement and effectiveness Phase I Diagnosis on the perception A stage of initial diagnosis directed to top management and company professionals is proposed. In this level the specific pursued objectives are: a To know how the company perceives and understands quality: it is required to know from the current point of view of the company, the meaning of quality, its benefits and disadvantages, its requirements and limitations associated with its implementation, the basic approaches considered in the formulation of strategic plans as well as the role and meaning of the clients, employees, suppliers and subcontractors for the company.

Phase II Diagnosis on the feasibility In this second stage, it is required to diagnose the feasibility for implementing a quality program inside the company. To do this and based on the information obtained in the first level of diagnosis, an interactive workshop is carried out with the top management and professionals that have participated in the evaluation of the previous phase.

The objective is to define if the company is capable to start the process and in what part of the organisation.

Also, in this stage the quality strategies should be defined. This new approach recognizes the knowledge as one of the most valuable assets of an organization away from the traditional economic view, which recognizes knowledge as something external to the company and with no connection to the economic process [ 17 ].

Moreover, this approach gives a clear structure to manage knowledge, with greater emphasis on the knowledge itself and with a hierarchy above information and data [ 18 ]. Thus, it is possible to define knowledge management as the way in which organizations create, capture, and use knowledge to achieve organizational objectives [ 9 ].

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Construction companies obtain most of their knowledge from the projects they undertake. However, the knowledge generated within each project is finally stored in reports that remarkably few read or is lost because the people involved move to a new project, leave the company, or retire [ 19 , 20 ], taking with them not only their tacit knowledge, but also a potential source of competitive advantage.

Regarding how to manage knowledge in the selection of construction methods, Ferrada and Serpell [ 18 ] indicate that construction companies use the knowledge of individuals to carry out this process. There is not an organizational-based learning process that allows acquiring the relevant knowledge. Knowledge management in the construction industry is a focus of different types of research work, for example, studies that have tried to understand how to implement knowledge management in construction companies and also the perceptions of people about this topic [ 4 , 5 , 21 , 22 ].

Others have focused on developing ontologies and classification systems [ 23 — 26 ].

Learning has also undergone some studies [ 27 — 29 ] as well as the development of knowledge management models [ 30 , 31 ], the development of systems to store and share knowledge [ 32 ], and the development of knowledge maps [ 33 — 37 ].

Other lines of research have focused on understanding the impact of technology in data capture in the field [ 38 ], in the management of documentation [ 39 , 40 ], and in the development of methodologies for the capture and reuse of the knowledge created in projects [ 19 , 41 ].

Other researchers have studied how to share tacit knowledge within communities of practice [ 42 ] and how to make a live capture and reuse of project knowledge [ 43 ]. The importance of collaborative knowledge management has also been addressed [ 44 ], and in recent years there have been studies about the use of mobile technologies in construction [ 45 ], among others.

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A Knowledge Management Approach for the Selection of Construction Methods in Construction Projects To study how the selection of construction methods is currently carried out in the local industry, a methodology based on case studies was selected because if there is a relationship between the phenomenon under study and its context, this technique is considered an appropriate research strategy [ 46 , 47 ]. Then, three Chilean construction companies participated in the research. Even very complex structural shapes can be constructed using Climbing formwork MF Do you consent to the use of cookies and the processing of personal data associated therewith?

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Selection of Construction Methods: A Knowledge-Based Approach

Large-area formwork Top Please refer to our extensive privacy statement for more information.Construction companies obtain most of their knowledge from the projects they undertake. Additionally, the principle characteristics of the Chilean construction industry were also included in the design of the methodology.

The introduction of the modern concepts of quality. Even departments inside the same organization could have a different culture and perception about quality. The control of the quality system was exercised by Figure 1 Relationship between projects' participants the owner itself through quality auditors at the site that were trained during a previous contract.

A re-evaluation of workers' responsibility, image, teams. To introduce and sensitise the company to the topic of quality, and to achieve an appropriate assimilation of the concept of quality as a managerial philosophy and not confusing it with a "temporary quality program. Regarding construction procurement, the main con-.

Other lines of research have focused on understanding the impact of technology in data capture in the field [ 38 ], in the management of documentation [ 39 , 40 ], and in the development of methodologies for the capture and reuse of the knowledge created in projects [ 19 , 41 ].

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