EXPRESS SERIES ENGLISH FOR HUMAN RESOURCES PDF

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Book details Author: Pat Pledger Pages: 80 pages Publisher: Oxford University Press ELT Language: English ISBN ISBN Description this book Express Series: English for Human Resources Student s Book and MultiROM An expanding series. Express Series: the fast route to English for work. English for Human Resources is part of the Express Series. It is an ideal Our discounted price list ( PDF). English for Human Resources is part of the Express Series. Our discounted price list (PDF) Practise your business English with Express Series online.


Express Series English For Human Resources Pdf

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Oxford Business English for Human Resources . I 4 Applicants shou ld have either a qualification in human resources management or a university degree. 5 English is not important for the job. benefits an employee gets: package 2 the series of jobs or the professions people spend most of their life Download pdf. Downlodad Ebook English for Human Resources. Download english course by Download english for express series by Oxford. Oxfor business english free. Express Series: English for Human Resources by Pat Pledger, , available at Book Depository with free delivery worldwide.

Could you give me an example of How would you handle What else do you Then exchange your list with a partner and practise asking and answering the questions in an interview situation. Try to use the Useful Language in the box below for establishing rapport and asking follow-up questions. I interview. Wh at exactly do you mean by I I Please feel free to ask any questions you may have. I'm going to start by Finally, Could you en large on that? Complete the following sentences with words related lothe keywords.

UNIT 2 Selection I 23 select 4 As we had a lot of candidates for the advertised position, we were ab le to be very 5 We offer a of benefits to our personnel in addition to salary. How important is age in the selection of candidates? Listen to the five speakers and complete the phrases. Older people are not as 5, they expect higher 6 and they get sick a lot.

And they have trouble fitting into a young team. Companies want younger employees who can bring in fresh ideas and are not so expensive!

You need to retain older managers to train the younger ones and you have to organize effective succession planning in a company. There should be capacity for a broad age 8 and diverse experience in all areas of the business. Why should the government be able to tell us who to hire? The government shouldn't tell us how to run our business.

Which opinions do you agree with? How would you feel if, after 20 years in your profession, you were considered too old for the job?

Do you think legislation on age discrimination will help the situation? What kind of policies does your company have on age discrimination? Complete the words and then match them with the definitions on the right. S She hasn't told her employer in Marseille she's leaving yet.

AUDIO Complete the sentences giving information about employment terms and conditions, by matching the two halves of the sentences. Listen to the extract again and fill in the missing words in each sentence the first letter and a clue at the end are given. Across 6 the opposite of tem porary 2 3 7 ways of doing thi ngs 4 5 8 instead of sth else 9 to get officia l perm ission: Complete the following sentences with words related to the key word flex.

Match them to the extracts from some model contracts a-j. From time to to your bank or building society. Details can be obtained from the g You may be required to work on personnel department. If so, you are entitled to time off in lieu. You must i n form the o f fice by 1 0 am on the first d ay of absence. Fa i lure to do so Your current job title and responsibilities are may rend er you subject to detailed in Schedule 1 and may be amended disciplina r y action and may from time to time.

Any changes will be also bar you from sick pay. How are contracts similar or different in your country? What points must be mentioned? Some examples are given below. Fixed phrases Use of passive will be notified in writing employees are asked Use of formal vocabuLary to render to make Use offuture to amend instead of to change your place of work will be Look at the paragraphs a-j on the opposite page.

Offer letter Rejection letter d-c. During your first week you will participate in an inducti on seminar to familiarize you fully with the com pany. Full detai ls of this will be sent to you nearer the time. It was very nice meetin g yo u. We will then take up refe rences. We hope you wi ll join us an d very much look forward to hearing from you.

Basic hours of work are normally 9 a. Monday to Friday, in cludi ng an hour for lunch. It will be necessary for you to work overti me as and when req uire d.

Ho liday entitlement is 2 0 days per ann um, rising to 25 after two years' service. Norma lly holid ay cannot be taken during the probationary period. All terms, co nditions, and benefits are detai led in th e handbook and contract enclosed. We will ho ld your details pending and let you know if a su itab le opening occurs in the future. Partner A is the personnel officer and Partner B is the interviewee.

Use some of the Useful Language below. Could you tell me Please ask about anything you are not sure of. Will you honour this? I I'm sure that's not a problem Would it be possible to As well behaviour.

Wha t role, if any, does the trade un ion play? In pairs decide what you think they refer to and t hen discuss your answers with the whole group. How did you deal with them? Work with a partner to add items to the list. I' What do the figures represent in the following article about workplace injuries? Read the article to find out, then discuss the questions which follow. She tations. She has still kept the employees out of work for over three been unable to return to work since.

Whi le there is a growing awareness among She is unable to drive or sit down for long periods employers about the prevention of serious and is awaiting an operation. Lifting loads that are too heavy. Safety Executive. Finally, a rapidly growing area of ill health the u. The relates to mental health problems such as stress and rcport went on to say that the amount of time and anxiety, of which there were , s ufferers in money lost because of employee injury is probably the U.

In fact, work-related stress has actually much higher, as the law requires th at only doubled over the past ten ycars and is becoming fatal i. HR professionals today. How do you think these figures relate to statistics from your country?

Wh at procedure do you have in your company for reporting workplace accidents and injuries? What training or assistance do you offer employees to prevent back pain in their dai ly work?

I 33 HR development Discuss the statements below with a partner. Do you agree or disagree with them? What aspects of HR development do you think the statements refer to? Are they key HR concepts? Which do you think are the most effective? Then discuss 3 with a partner what solution you would recommend for each problem. You know, I only started here four months ago but I'm already thinking about leaving.

He never gives me any real help. I just don't know how much longer I can cope. I don't feel in control of the 2 Natasha: Shop floor team leader 2 Listen, I'm having 3 with a major project. The problem is that nobody 4 the meetings and progress is slow. Several members have already asked to leave the project. Marketing director 3 I need help with a problem employee. He's making a lot of mistakes and is argumentative with 5. What's more, he's taken 20 days' sick leave in the last year and other employees are complaining about it.

Several clients have also recently 6 about his attitude. I'm now coordinating an international project and it's embarrassing that I know almost nothing about E.

My bass tells me we're too busy for training 8, but it's essential that I'm totally up to date. What do you recommend? Can you talk to my boss? Project manager Now listen again and match the problem with the most appropriate solution below. Development solutions a We are so global in our business approaches, I recommend that we introduce tea m development training for our managers and staff generally. My proposal is to put it on the agenda for the internatio nal managers meeting in three weeks' time.

We'll lose staff if we continue to expect them to muddle through without investing in their - and our - future! It's high time we introduced a staff appraisal scheme. Th is is long overdue and will focus managers' minds on the development and eva luation of their em ployees and hopefully avoi d a lot of communication problems like this one.

Maybe we should look in to the benefits of a mentoring scheme too. II Maybe we should also look into It's high time that we introduced Discuss with a partner what HR development you would recommend for these staff problems. She was promoted to the job five years ago, is very well qualified, and has been with the company longer than one of the two men. There is currently no flexitime, very few part-time jobs, and only one male employee has taken paternity leave to look after his child due to the negative feeling about such practices.

The sales manager suspects it is because the engineers find it difficult to commu nicate their ideas in presentations in English. Their written English is good and they do not have a lot of time to study. He finds his workstation inappropriate and wants new furniture. He is working on a very important project and it would not be good for him to take time off at this stage.

Match the correct heading a-d with the sentences.

Listen to their conversation. Put the problems and solutions they discuss below the appropriate appraisal goal. Decide on the last two action points yourself and then compare them with a partner. Peter Grahame Job title: Team Leader bottling Appraiser: Gaby Meyer Location: Vienna Date: Date of last appraisal: Attention 1, excellent. Accuracy, good. Questions should always be formulated carefully to avoid upsetting the appraisee during the interview.

Being diplomatic and using language to soften disagreement also helps to create a 'positive' environment. Being di plomatic When did you realize that Iat is. Is there anything else we should talk about? Iat's a teFFieie aWtI: Instead With respect, I think That's not a To be quite frank, 5ven, I don't think Frankly, we should deal with that differently Appraisal questions I respect your opinion, but Could you tell me how things are going with How do you see your team developing in You have a point there, but Would you like to give me more details about To a certain extent I agree, but Find more diplomatic equivalents in the appraisal dialogue in exercise 6.

UNIT 4 HR deve lopment I 39 10 Now work with a partner to practise an appraisal interview with a member of staff who is unhappy in his or her job. Either use the profiles in the Partner Files or think of a situation of your own. Fi Ie 04, p. There seems to be a person ality problem between Has there been anyt hing you have foun d difficu lt myself and som eone in th e department.

I J to co pe with? Well, actually, so meone is making life rather How are thi ngs with the rest of the department? What do you like most about your wo rk? I did n't feel able t o talk to you about it ea rlier. Assertive leadership skills Leadership and team. G ct more done in the ir supeliors. Discuss with a partner. The first one has been done for you. Write an introduction as in the examples on page 39 and a short list of the contents.

Try to use a few of the word partnerships in exercise Present your results and compare with others in the group. Complete the following sentences with words related to the key words. Do you find similar statements in your company or other companies in your country? What is your reaction to them? We are working the city we serve.

Disability Companies in the U. Sexuality race, ethnic origin, nationality sexua l orientation gender disability age trade union membership marital orfamily status religion or religious be lief How does this differ from 'managing diversity'?

Managing diversity is about respecting people and helping them to maximize their potential. Unlike 'equal opportunities', it does not focus on specific groups of people, nor does it only address situations where direct discrimination may occur.

Diversity acknowledges that the differences I'm sure we ca n find you a people bring to a job may enhance the position in our sorting office.

According to the article, what is the reason for publishing equal opportun ity state ments? Do you think such statements add value to the reputation of a compa ny? How many companies that you know of are actively involved in diversity? How is it dealt with in your organization? Add as many different fringe benefits to this mind map as you can. Discuss with your colleagues.

On your bike a The Cycle to Work Scheme allows employers to reclaim the VAT value added tax and capital tax allowances and loan bikes and equipment to their employees for journeys to work. Alternatively the employee can pay back the cost of the bike and equipment by monthly salary deductions. It can be dea lt with in one of two ways.

Match the person with the benefit they mention. Another term for payor salary is remuneration or compensation. A remuneration package is the total of all financial and non-financial benefits an employee receives i. Listen again if necessary. Yes, I think we need Could I have some feedback? Label the descriptions of benefits with items a-l. Which package do you find more attractive? You might need to add prefixes or sufflxes and change the form. Either refer to the role cards in the Partner files or think of your own situation.

Partner A File PartnerB File oS, p. Could I just say that I'm inclined to agree with you on that. I'd like to add a point here. Yes, but have you considered Excuse me, can I just come in here? I'm afra id I can't go along with that. Sorry, but may I just clarify a point Sorry, but I really can't agree. Choose the correct words in each sentence, then put the sentences in the right order. Then complete what they say by matching the two halves of the sentences.

Listen again to check your corrections. Canyou reme mber the Words Sophie and Tim use to talk about trends? Enter them below. Then listen again or read the transcript to check. The following abbreviations are commonly used in writing: Say them or write them out in full. Match the salaries or wages 12 below with the extracts from job adverts a-f. How do these salaries and hourly rates compare to those in your country?

Pay previous cllstomer service experience. Ideal candidate must have Thc job invo lves dealing with our own car, hold a full driving licence Now recruiting bus drivers One of the oldest police forces in the country l You will benefit from 4 wceks' with ca. AI lea sl fivp. Productivity bonus, 40 hours per week, vehicle supplied. Wage was traditionally used for the money paid regularly to a worker usually in cash on a weekly basis and salary for mont hly pay.

However wage is still used as an alternative to salary when talking about pay in genera l, e. At a time of strong competition in the recruitment market, it's essential that money is spent on relevant benefits and that they are appreciated by the staff. There is a move towards more flexible benefits where employees can choose their package, the report stated. A number of initiatives are currently being piloted by companies.

One such company recently decided to introduce a new benefits package in stages and then issued all staff with an employee benefits statement, so they Is this being too democratic? As long as budgets could see exactly what they were getting. Now they are not exceeded, what could be better than to are running focus groups on the scheme, before consult with employees on what benefits they introducing fully flexible benefits.

These focus prefer? You could have a more contented and groups allow staff and employers to examine the fu ll motivated workforce at the end of the day. Are new employees ever asked what benefits they would prefer to have?

P1Ui' How much do you know about trade unions? Discuss the following statements with a partner and correct any that you think are false.

Do others in the group agree with you? I - Closed shop means a company can engage only employees who I belong to the union. What do you think the following headlines are about? France hit by massive job protests Finance workers in Denmark Flights disrupted following anxious over bank security industrial action by Spanish air traHic controllers Now read the summaries of the three stories behind the headlines to see if you were right. Find words or phrases which mean the following: A A nationwide strike in France over First Employment Contracts CPE , allowing employers to terminate job contracts for the unders at any time during a 2-year trial period without givin g a reason, caused over 1 million people to take to the streets across France.

Large parts of France's transport networks ground to a halt and airport authorities warned of delays and disruption. B The leader of the finance workers' union has called for national and European actio n to make workplaces more secure. Thousands of bank staff have been victims of bank robberies an average of one a day in Denmark , with many requiring post traumatic stress treatment.

He encouraged unions and employers to work together in a global in iti ative for safer workplaces. Last nigh t Spain's airport authority and the air traffic controllers' union were in what were described as 'tense negotiations'.

Then use them to complete the sentences. Non-union companies in U. Unionize d compan ies have shop stewards or union representatives who have been elected by union members to represent them to management. Which statements in each group below best describes the situation they are discussing? Then use the information in the dialogue to answer the questions.

It looks as if there could be a long and difficult negotiation with the union representing the workers at the British plant. How can companies avoid situations like this? Work with a partner to rank the tips below from 1 being the most important. Can you add any more tips to the list?

D Always listen carefully to the other person. D Use simple and D When agreement is reached, summarize clearly and close the deal. Check your answers with a partner. A successful conclusion for everybody.

S The management can't promise anything positive. Jason writes the following email to the management committee.

Complete the gaps with the correct form of the verbs below. Th 7 a substantial fall in sales and provided that there is no industnal action. Full Name Comment goes here. Are you sure you want to Yes No.

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No Downloads. Views Total views. Actions Shares. Embeds 0 No embeds. No notes for slide. Book details Author: Pat Pledger Pages: English ISBN Description this book Express Series: Full descriptionExpress Series: Full description joeatkinson If you want to download this book, click link in the last page 5.

Suggested answers 1 on-the-job training — Advantages: Then ask each group to summarise their discussion for the others. The joke relies on the two meanings of the word concrete. Ask students to work together and discuss what learning interventions could be used in each case e.

Then play Audio 4. During the presentations. Should the training be conducted by an internal trainer or an external consultant? How many sessions would be needed? Where should the training take place? What might it concentrate on? How will success be measured? Students who are not presenting should be asked to take notes during the presentations and be prepared to ask the presenters questions.

Get students to give you examples. Rather than feed back immediately. The trainer intends it as an adjective.

Go round the class. Ask students to turn to Audioscript 4. Then ask students to work in pairs to compare their notes and suggest a function for each one. Encourage students to remember as much as they can about each stage in the cycle. Answers By giving a practical example from personal experience. The two continua represent internal and external processing.

In simple terms. Extension activity The language used by the trainer. I was … introducing an example Exactly. The boxes represent the four stages — concrete experience. Go through the answers with the whole class. See information under Learning styles here: He also uses you to make general points about the theory.

Express Series: English for Human Resources

See information under the search word Intelligence here: Extension activity You could also ask students to research and prepare a presentation on other learning theories. See http: And that point takes us to the third stage. Exploring the learning cycle If students are interested in exploring the learning cycle further.

He uses we to make general abstract points about the theory. After students have given their presentations. Bandler and Grinder. Examples of topics to research and present: A development review is usually an annual meeting between a manager and employee to discuss key job issues.

They compare their answers in pairs and then feed back to the class. A team-building weekend is usually held away from work at a hotel or in a country area where there will be a mixture of team-building exercises and social activities to encourage team morale and greater cooperation.

Examples could include training in specific skills presentations. A disadvantage is that they can be inflexible and do not respond to urgent needs. A modular course is one which is delivered in a number of units over a period of time. Answers 1 Introduction 2 Compulsory training 3 Technical and academic development 4 Soft skills training 5 Excellent manager programme 6 Ad hoc requests 7 To find out more 8 Enrolment Note Some HR and workplace-related vocabulary items: It involves checking many documents carefully in order to identify potential problems.

Examples include almost all types of training. Disadvantages include the problem that it may be an inefficient way of delivering training and may not be as effective as planned training. Planned training programmes have many advantages. The advantage of ad hoc training is that it is quick and solves an immediate need.

Suggested answers The language is mostly formal because this is an official company document and includes instructions which employees must follow.

Note Modular courses may be attractive to an organisation because it is possible for an employee to only complete the modules most relevant to the business need and thus save money. Modular courses are therefore thought to provide a more integrated approach than a single block of study and an opportunity to explore current work issues. UNIT 4 Training and development strategy Answers 1 assistance is available 2 in-house 3 development reviews 4 explore the options 5 6 7 8 be advised will be required to attend further details modular course 9 a Ask students what they think the Excellent Manager Programme at BPF might include.

The potential problems with this approach are that it can be difficult to retain focus and motivation over a long period and people are more easily distracted by work than on a fixed block of training away from the office. Answers 1 corporate 2 team 3 interpret 4 delegate 5 understanding 6 coordinate 7 experience 8 errors 9 decisions 10 win-win 11 write 12 transition Extension activity Write the following verbs onto the board: Then ask them to read the programme summary quickly to answer the questions.

Students then work in pairs again to try to match the two halves of the collocations from the board. A week-long course or weekend residential course is more compact and may encourage concentration. It is also believed that because each session of a training module is shorter than a long course. They can then either write up their documents for homework or in their groups. When all the documents Evaluating training and development Before you begin … Ask students to work in small groups and discuss the following questions: External training providers because they need performance feedback on their own trainers to continually improve the quality of training.

Suggested answers 1 Evaluation of all learning interventions is useful because it provides important feedback on the effectiveness and the value of development activities. You could offer your own experiences as a teacher. The trainer. They discuss the questions in pairs before sharing their ideas with the class. This provides a compromise between the narrative and numerical evaluations by giving the respondent a set of statements to choose from.

The choice of questions can be very important as this can influence which aspects of the course are highlighted. Note Numerical evaluations ask evaluators to give a number value to a question. UNIT 4 Training and development strategy Suggested answers 1 a Numerical data is easy to analyse but may not give sufficient detail.

These take more time to complete and not everybody may feel they have the skills. Which aspect of the course did you find most useful? A third type of evaluation not discussed in Exercise 11a is a narrative multiplechoice survey.

A scale of 1—6 is sometimes used as this does not permit a middle. Number systems may seem objective but can still be influenced by attitudes to questionnaires.

Narrative evaluations require people to give written answers. Suggested answers 1 Well — trainer interaction. These provide qualitative data. Not so well — lunch and refreshments. Numbers can be popular with respondents as they are quick and easy to complete. The most common number scale is 1— Note A breakout area is a space or room.

UNIT 4 Training and development strategy Extension activity You could ask students to complete an evaluation of the English course for Human Resources they are currently studying if you are feeling brave enough! At the end of the course not after. This topic should generate some very interesting discussion about how to manage the evaluation process sensitively. Ask students to return the completed forms to the group who designed them. A numerical form which includes a box for comments.

Groups discuss the design of the form in class. At the end of this class. The company changes the training provider. Ask each group to nominate a secretary. Remind them to think about the issues raised by Bianca and John in Audioscript 4. They discuss their answers in pairs before going through them with the class. Divide the class into at least two groups and tell students that they are going to design an evaluation form which the other group is going to complete. Students then analyse and discuss the results.

They then work in pairs or small groups to design their evaluation forms. At the beginning of the next session. Useful links The experiential learning cycle: They developed a questionnaire to identify learning styles which is often used in a development context.

This identifies learning preferences which correspond to each of the stages of the learning cycle: Evaluating training and development Evaluation is extremely important as it helps to measure the effectiveness of training and therefore the cost effectiveness of the development budget. The training department can then produce a complete programme of events. In other organisations there is a mix of centralised and devolved training budgets. Through the process of experimenting and subsequently modifying behaviour.

Assessment of the trainer and the programme itself were largely subjective. Over the years. It is an experiential model which requires having experiences and processing them. It is possible that this can happen at a subconscious level but many trainers seek to bring this into the consciousness by encouraging structured reflection.

Useful links Example of a training and development plan: In some organisations. This is then followed by a post-training meeting to discuss what has been learned or gained and how this will be applied in the workplace. Improved evaluation processes involve greater learner and manager involvement before the development activity begins.

These were a simple set of questions often focused on environmental factors such as the room and lunch. Depending on the size and specialisms of the training department. This gathers all of the training needs identified during personal development or performance reviews and matches these to corporate priorities.

Going one stage further. Behaviour and Results. UNIT 4 Training and development strategy One of the most established approaches to evaluation is the Kirkpatrick model. This looks at four levels of assessment: Useful links Evaluating training efficiency and the Kirkpatrick model: Counselling is facilitated actively by the counsellor.

The latter is a member of a council e. Suggested answers 1 A coach. Then ask students to say what they think the words mean in an HR context. What do you call the person who receives them? Note A counsellor is not the same as a councillor. The most important skill for counsellors is the ability to listen and to get the client to open up. The former is a person who counsels other people. All three need to be patient and tolerant. Mentoring places more emphasis on the mentee.

For a coach. Then ask students to suggest five more scenarios from their own experience of the workplace or studying where coaching. Suggested answers Coaching: Then play Audio 5.

Answers 1 2 3 4 What would you like to happen So how would you define I suggest you In what way? UNIT 5 Coaching. Extension activity Ask students to work in groups to suggest possible causes for each of the issues in the five scenarios.

You may want to make sure all students agree with the definitions. Extension activity 1 There is a free lesson on empathy at work on Professional English Online. Remove emotions. Check that students understand the six questions before they listen to Audio 5. Function 8 showing empathy is especially important in counselling. Then ask students why open questions are more suitable than closed questions in the context of coaching.

Then ask students to suggest how each question might be completed in a coaching. He is not sympathetic at all. Function 6 giving praise might also be inappropriate in counselling. They discuss their answers in pairs. Can you …? Students then work in pairs to create open questions from the closed examples on the board. Function 3 giving advice would be inappropriate in counselling.

Express Series: English for Human Resources Students then work alone to complete the questions before feeding back to the class. Note A skills matrix is a table that matches employees to a set of desired skills. Answers 1 2 3 4 5 How. Suggested answers 1 Advantages: Then they either check in the Answer key or discuss their ideas with the class. Answers 1 catch sby: A performance objective is a specified goal regarding what somebody needs to do.

Make sure students understand that this is a discussion task i. Give students the following example: She asks the whole group for suggestions. In pairs. Answers 1 peer coaching 2 role modelling 3 instruction 4 guided reading 5 learner control and self-review d Students work alone to complete the definitions and then discuss what they know e Students listen to Audio 5. Then ask students to discuss the task in pairs. Discuss the suitability of each phrase before moving on to the next group.

The other students have to guess which stage in the coaching process the phrase is intended to be for. She defuses a potential conflict between John and Fergus by praising all the participants and thanking them for their contributions Well. She encourages Callum. Some reasons which could be discussed in class are: Extension activity Students take turns to read their phrases to the class. When students have finished.

In many languages. Note A mentoring contract is a form which documents a formal agreement between the mentor and the mentee. In this case. Suggested answers 1 Totally unsuccessful. Language note The second sentence of the email All new employees were appointed a mentor may cause a comprehension challenge for students at intermediate to upperintermediate B1—B2.

What would be their hopes. Compare with the active voice: HR appointed all new employees indirect object of appoint a mentor direct object of appoint. Conducting a mentoring session Before you begin … Ask the group if anyone has ever had a mentor and to describe their experience. They then take turns to coach each other and to give feedback on the effectiveness of the coaching.

You may want to spend time checking what the issues are with the class before they begin the activity. Jim 3 It is informal. Extension activity 1 Ask students to focus on the language used in the email by asking them what other ways Jim could have used to begin and end the email instead of Hi Chinua. Then ask students to imagine a situation where they were joining a new company and knew that they would be appointed a mentor. You could ask students to do this activity in groups of three.

The sentence is an example of a passive verb which has two objects. You may also want students to review the phrases from Exercises 4a and 4b before they begin.

English is unusual in that passive can also be formed from an indirect object. This could also be expressed as HR appointed a mentor for all new employees. As students make their suggestions. Dear Sir. Chinua Endings: Hope you are well Contractions e.

Anyway Short or familiar forms of first names and no surname e. Answers 1 No. This is because the writer is trying to be friendly and open while at the same time communicating some important professional information. It is safest to use the same greeting formula that the other person uses with you.

All the best. Dear Chinua.

Hello Chinua. Dear Mr Okeke. Jim not James Boyle Note that the email contains a mixture of informal and neutral or even formal language e. For fairly new business contacts. If the greeting is too formal. Re mentoring. Suggested answers It is written in a formal abbreviated style. Suggested answers 1 See Exercise 6e. Other words and phrases are omitted if they are clear from context. Give potential participants a chance to meet first and choose a mentor. There are some long noun phrases e. Make participation voluntary.

Although it causes problems with literacy. Passive is also used to avoid mentioning human subjects e. Extension activity Discuss with the class what is unusual about the language of the mentoring contract. Problems will be resolved through discussion. Provide adequate training. The purpose of the mentoring activity. Answers 1 2 3 4 Start date End date Purpose of mentoring activity What I expect from the mentee 5 6 7 8 What I expect from the mentor Ground rules Problem resolution arrangements Meeting details Note dyslexia is a learning disability caused by brain defects which affect the processing of written information.

Have a mentoring contract and agree rules. She moves on from a topic that is becoming rather negative in order to approach it from a different direction OK. When you go through the answers.

He will understand why Ole is struggling. She is friendly and informal from the beginning Oh. It makes Ole more confused. Look at previous coping strategies and apply them to this situation. She reacts to bad news in a non-judgemental way I see. She uses a question to gently lead Ole towards a possible way around his problem … and have you told your manager about your dyslexia?

She prompts Ole to provide more details using a very open-ended question In what way? She uses neutral sounds e. Elicit from the class what the counsellor might say and then play the next part of the clip to check. Make sure students also use the question types considered in Exercise 7c. I remember from when you were recruited ….

She suggests a possibly fruitful direction to take their discussion OK.

Allow around five minutes for each part of the role play. Point out that each role play will involve two parts: Delivering a counselling service Before you begin … If you have access to the Internet in the classroom. Play the video to the class. She explains why the topic is of practical use … and how you could apply that to this situation. She offers a practical solution.

Answers 2 Recommend 3 Provide 4 challenging 5 happen 6 consideration 7 understand 71 Cambridge English for Human Resources www. Suggested answers 1 Problems adjusting to the organisation or environment. It can help solve problems that have an impact on productivity and morale. Note For HR people. Students check in pairs before feeding back to the class. One of the most important rules of counselling is that it cannot be imposed. Students discuss their answers in pairs and then feed back to the class.

It provides specific advice. Tell them you are going to read out five examples of bad advice. The counsellor should not make decisions or give advice regarding a specific course of action.

Suggested answers 1 Telling you that they have broken company rules or even the law. Encourage them to bring their own experiences into the discussion while respecting the confidentiality of the people in their stories.

Their task is to listen and make notes on what is wrong with the advice after you have read out each one in turn. The examples of bad advice are: Then ask students to work in pairs to compare ideas before feeding back to the whole group. Suggested answers 1 This statement includes the word insist. Additional activity Unit 5: Exploring counselling techniques If students are interested in exploring the techniques used by Chinua in the counselling session.

Discuss the answers with the class. Do you? What do you think would be best? So you thought the return to Dubai would cheer her up? So is it just about work or are there any other factors involved? And you came with family? Allow plenty of time for each role play. Suggested answers Because it helps the client to understand the problem more clearly and to find their own solution. They then work in pairs to find examples of the five techniques. Employers can help by creating an environment and learning processes that work best for the individual.

Many organisations now encourage coaching as an effective means of developing their workforce. A coach in the workplace may be either a line manager or a fellow colleague. There are some critics of mentoring. Overall organisational and time management skills can also be affected.

It is not so much a legal contract as a psychological contract. This often requires a change in the business culture and a different perspective on the role of the manager away from supervisor and towards facilitator.

Dyslexia in the workplace The workplace can be a difficult place for the dyslexic to navigate. Mentoring schemes can be very useful but also problematic if not well-designed and monitored. In the case of the last group. There are three main types of mentee: It is important that participants are adequately trained and briefed to know what to expect and how to behave. A mentoring contract is a useful tool in the mentoring process.

The most extreme cases may involve problems with literacy and filling in forms. Like mentoring itself. It cannot be assumed that managers automatically possess the skills to coach.

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Useful links Guide to coaching: Other problems may relate to poor working memory. There is no single template for this but generally. Whilst disclosure is a personal choice. Useful links Guide to counselling in the workplace: Depending on the issue.

Counselling done badly or unprofessionally can be very harmful. To ensure confidentiality and employee trust.

This often supports employees in very demanding jobs dealing with members of the public. Give students another two minutes to add new competences to the ones already on the paper.Overall organisational and time management skills can also be affected.

His involvement in internationa l affa irs covered the last two years of his employment. Unless your members return to normal working If you threathen us, we'll withdraw the offer. Answers 1 objectives 2 a external factors 2 b objectives 3 workforce 4 a need 4 b shortage problems 4 c enough of 5 a coming years 5 b a shortage of 6 when 7 plan into practice 8 effectiveness 9 improve Extension activity Ask students to look only at the flowchart and to try to remember the question for each box.

Which is I'm afraid I can't agree with you on that. If you have access to the Internet. Then ask students to open their Student's Books at page 9 to compare their answers with the headings featured in the word box in Exercise 5a.

You will be notified of the results in writing.

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